Privacy Policy

This policy applies to personal information handled in connection with 28 Mars Casino. This may include information collected through the website, account area, customer support channels and related casino services. Personal information is information that identifies you, or could reasonably be used to identify you when combined with other information.

The information handled about you may depend on how you use the website, which services you request and what checks are needed in your circumstances. Some information is required to create and operate an account, process transactions or complete verification. Other information helps maintain security, improve the website, provide support and meet applicable obligations.

By using the website or requesting services, you acknowledge that information may be handled as described in this policy. Additional notices may be shown when information is collected, including notices on registration forms, verification pages, payment screens or cookie settings. Those notices should be read together with this Privacy Policy.

If you choose not to provide information that is necessary for a particular purpose, some account or service functions may not be available. For example, an account may not be able to operate fully if required account, verification or payment information is missing. We ask that information supplied to us is accurate, complete and kept up to date.

Information about other people

Please do not provide another person's personal information unless you are authorised to do so and the information is accurate. If you contact support about an account, we may need to verify your identity before discussing account details or completing a privacy request.

Personal information may be used for purposes connected with providing, administering and protecting casino services. These purposes may include:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account ownership when checks are required.
• Detecting, preventing and investigating fraud, money laundering, abuse, account compromise and other suspicious or unlawful activity.
• Providing customer support and responding to enquiries, complaints, disputes and requests.
• Maintaining the security, availability and proper operation of the website, systems and account functions.
• Understanding how the website is used, testing features and improving services, content and user experience.
• Sending service messages, account notices, security alerts and other communications needed to administer your account.
• Sending marketing communications where permitted and where you have not withdrawn your marketing consent.
• Meeting applicable legal, regulatory, tax, accounting, court or law enforcement requirements.

We may share relevant information with service providers that perform functions on our behalf. These providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, website analytics, communications, customer support, security and record management. Providers should receive information relevant to their function and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect the website, players, our legal rights or the public; investigate suspected wrongdoing; respond to a valid legal request; or meet an applicable obligation. We seek to limit disclosures to information that is reasonably necessary for the relevant purpose.

Security of information

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification procedures and internal information-handling practices.

No website, electronic transmission or storage system can be guaranteed to be completely secure. You should use a strong and unique password, keep login details confidential, avoid sharing access to your account and contact support if you suspect that your account or device has been compromised.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute management and record keeping. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed.

Information may also be retained where needed to establish, exercise or defend legal claims, investigate fraud, resolve a complaint, maintain secure backups or protect the integrity of our systems. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights may be subject to identity checks, reasonable procedures and lawful exceptions. A request may be limited where providing information would affect another person's privacy, compromise security, interfere with an investigation or conflict with a requirement to keep records.

How to exercise your rights

To exercise your data rights, contact support@28marscasino.wtf and explain what you are requesting. You may ask for access to personal information held about you, correction of information that is inaccurate or incomplete, deletion of your data where deletion is permitted, or withdrawal of consent to marketing communications.

Please include enough information for us to identify your account and understand your request. Do not send unnecessary payment details or sensitive documents by ordinary email unless we ask you to use a secure process. We may request additional information to confirm that a request has been made by the correct account holder.

• Access: ask what personal information is held about you and, where appropriate, request a copy or an explanation of how it is used.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details.
• Deletion: request removal of your data where there is no continuing reason or legal requirement to retain it. Closing an account does not automatically remove records that must be kept for a period required by law.
• Marketing consent: withdraw consent to marketing at any time by contacting support@28marscasino.wtf. If a marketing message includes an unsubscribe option, you may also use that option. Service, security and account administration messages may still be sent where necessary.

We aim to handle privacy requests within a reasonable timeframe. We may explain if a request cannot be completed in full, including where information must be retained for legal, security or dispute-related reasons. If you are dissatisfied with how a privacy request is handled, contact support@28marscasino.wtf with further details so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated when services, technology, information practices or applicable requirements change. The latest version will be made available on the website and will apply from the date shown or from the time it is posted, unless a different date is stated. We encourage you to review this page periodically, particularly before continuing to use the website after a significant update.