Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use 28 Mars Casino. Please read them carefully before creating an account, depositing funds or participating in any gambling activity. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular games, promotions or services.

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1. General terms and acceptance

These Terms & Conditions apply to the 28 Mars Casino website, account services, games, promotions and related features. They should be read together with any game rules, promotional terms, privacy information and responsible gambling guidance published on the website. If a specific rule conflicts with these terms, the specific rule may apply to the relevant game or promotion.

On this page

1. General terms and acceptance 2. Accounts, security and fair use 3. Payments, promotions and account funds 4. Responsible gambling, privacy and intellectual property 5. Suspension, complaints and general legal provisions

By visiting the website or using any of its services, you agree to follow these terms and all applicable laws. If you do not agree with them, you must not use the website. We may update these terms from time to time to reflect changes to our services, legal requirements, security practices or operating procedures. Updated terms will take effect when they are published, unless a later date is stated.

You are responsible for checking the current version of these terms before using the website. Continued use after an update means that you accept the revised terms. Some services may have additional eligibility requirements or may not be available in every location. You must not access the website where doing so would breach the laws that apply to you.

Eligibility

You must be legally entitled to participate in online gambling in your location and meet the applicable minimum age requirement. You must provide truthful, complete and current information when creating or maintaining an account. We may ask for information or documents to confirm your identity, age, location, payment method or source of funds. An account may remain restricted until requested checks are completed.

You are responsible for ensuring that anyone who accesses your device or account does not use it to gamble. Parents, guardians and account holders should use suitable device and network controls where appropriate. We do not knowingly permit minors to use gambling services, and any person who is not legally eligible must not create or use an account.

2. Accounts, security and fair use

You may generally hold only one personal account unless we have expressly approved another arrangement. An account must be opened in your own name and used only for your personal entertainment. You must not open an account for another person, allow another person to use your account, or transfer, sell or assign an account without approval.

Keep your username, password, authentication details and devices secure.
Tell us promptly if you suspect unauthorised access, incorrect account activity or a security issue.
Do not use false, misleading or stolen information when registering or using an account.
Do not attempt to bypass account, location, identity, age or responsible gambling controls.
Do not use the website for unlawful activity, fraud, money laundering or the proceeds of crime.
Do not interfere with the website, its software, servers, security systems or other users.
Do not use automated tools, bots, scripts or other methods designed to gain an unfair advantage.

You are responsible for activity carried out through your account unless you have notified us of unauthorised access and the circumstances show that you could not reasonably have prevented it. We may pause, restrict or close an account where we identify security concerns, inaccurate information, suspected unlawful activity, a breach of these terms or a need to complete verification.

Games are intended for entertainment. You accept that gambling involves financial risk and that outcomes may be uncertain. You should only gamble with money you can afford to lose. No strategy, system or prediction can guarantee a particular result. Game outcomes are determined by the applicable game systems and rules, and you must accept the result recorded for an authorised game.

Technical interruptions

We aim to provide a reliable service but do not guarantee that the website, account area or games will always be available, uninterrupted or error-free. Access may be affected by maintenance, updates, telecommunications problems, device issues, events outside our reasonable control or other technical circumstances. If a game or transaction is interrupted, the recorded system information will be used to review what occurred.

3. Payments, promotions and account funds

Deposits must be made using a payment method that you are authorised to use. We may require the payment method or account holder to be verified before accepting deposits, processing withdrawals or allowing continued access. You must not use a payment method belonging to another person without prior approval. Payment providers may apply their own terms, processing procedures or charges.

You should check all transaction details before confirming a deposit or withdrawal. Processing times can depend on verification, the selected payment method, banking providers, technical checks and other circumstances. We may delay or refuse a transaction where information is incomplete, a payment is reversed, activity appears irregular or further checks are required. Any available balance should not be treated as immediately transferable until a transaction has been confirmed.

We may correct an obvious error in an account balance, game record, transaction or published information. If funds are credited to your account in error, you must tell us and must not use those funds. We may recover an incorrect credit or adjust the account to reflect the correct position, subject to applicable law.

Promotions and bonuses

Promotions, bonuses, rewards and other offers may be subject to separate promotional terms. Those terms may explain eligibility, entry requirements, qualifying games, expiry dates, wagering or playthrough requirements, withdrawal conditions and any restrictions on combining offers. You should read the relevant promotional terms before participating.

A promotion may be withdrawn, changed or refused where there is a reasonable basis to suspect misuse, multiple accounts, misleading information, collusion, automated activity or another breach of the promotional terms. We do not guarantee that every promotion will be available to every account or location. Unless clearly stated otherwise, an offer is intended for one eligible person and cannot be transferred.

You must not abuse a promotion by creating accounts, placing activity or using payment arrangements primarily to obtain an offer improperly. Where a promotion has been awarded in error or obtained in breach of its terms, we may remove the promotional benefit and review related activity in accordance with these terms and applicable law.

4. Responsible gambling, privacy and intellectual property

Responsible gambling

Gambling should remain enjoyable and within your personal limits. Do not chase losses, gamble with money needed for everyday expenses, borrow money to gamble or continue when gambling is causing stress or harm. Consider setting personal limits on deposits, spending, time or activity, and take regular breaks.

Only gamble when you are in a suitable frame of mind.
Keep track of the time and money you spend.
Do not gamble as a way to solve financial problems.
Seek independent support if gambling is no longer enjoyable or feels difficult to control.
Use available account restrictions, breaks or self-exclusion options where you need additional control.

Requests for account limits, time-outs or self-exclusion may be subject to verification and the procedures described on the website. A self-exclusion or closure request should be treated seriously. You must not attempt to open a new account or use another person's account to avoid a restriction. Responsible gambling tools are designed to support your choices but cannot replace personal care, professional advice or emergency assistance where those are needed.

Privacy and information

Personal information is handled in accordance with the applicable privacy information published on the website. Information may be collected and used to provide services, verify accounts, process transactions, maintain security, meet legal obligations, prevent fraud and support responsible gambling. Payment providers, technology providers and other service partners may process information where necessary to provide these functions.

You should ensure that information supplied to us remains accurate. We may retain records for as long as reasonably required for operational, legal, regulatory, dispute resolution and security purposes. The privacy information explains how information may be collected, used, stored and disclosed, and describes any rights or choices available under applicable privacy requirements.

Website content and intellectual property

The website, including its design, text, graphics, logos, software and other content, is protected by intellectual property rights. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, reverse engineer, frame, scrape or commercially exploit website content unless permitted by law or authorised in writing.

5. Suspension, complaints and general legal provisions

We may suspend, limit or close an account where we consider it reasonably necessary to protect users, the website or the integrity of services. Reasons may include a suspected breach of these terms, failed verification, payment concerns, responsible gambling considerations, suspected fraud or unlawful activity, technical risk, or a requirement under applicable law.

If an account is closed, you must stop using the services and must not create or use another account to avoid the decision. Subject to applicable law and any valid investigation, eligible cleared funds may be dealt with through the available payment process. We may retain information and records where required for legal, security, fraud prevention, responsible gambling or dispute management purposes.

Complaints and account queries

If you believe there is an error, dispute or problem with your account, transaction or game activity, raise it through the support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. We may ask for further information or verification before discussing account details.

We will review complaints fairly and may use account records, payment records, game information and technical logs when investigating. Please keep copies of any relevant correspondence. If the matter cannot be resolved through the available internal process, information about any further review or dispute options will be provided where applicable.

Liability and applicable law

To the extent permitted by law, you use the website at your own risk. We are not responsible for loss caused by circumstances outside our reasonable control, your failure to protect account details, your device or internet connection, unauthorised use that you could reasonably have prevented, or your breach of these terms. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified.

These terms are governed by the laws and legal requirements that apply to the relevant service and your use of the website. Any dispute should first be raised through the available complaints process. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

These Terms & Conditions, together with the other rules and information referred to on the website, form the agreement between you and 28 Mars Casino for use of the services. By continuing to use the website, you confirm that you have had a reasonable opportunity to read and understand the current terms.