Responsible Gaming

Casino games are games of chance. Outcomes are determined by the rules and operation of each game, and no strategy can guarantee a win. Previous results do not change the likelihood of future results. A win is never certain, and losses can happen quickly. You should only gamble with money you can afford to lose after your ordinary living costs, financial commitments and other priorities have been met.

Gambling should not be used as a source of income, a way to repay debts or a solution to financial stress. It should also not be used to escape difficult feelings or problems. Decide in advance how much time and money you are comfortable spending, and treat that amount as the cost of entertainment. Never increase your spending simply because you have lost money or believe a win is due.

Basic principles for safer play

• Set a spending limit before you begin and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending and savings.
• Do not borrow money, use credit intended for necessities or sell possessions to gamble.
• Do not chase losses by increasing bets or continuing for longer than planned.
• Avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
• Keep your account details secure and do not allow another person to gamble using your account.
• Review your gambling regularly and be honest about its effect on your money, time and relationships.

Gambling harm can develop gradually, and it is not always easy to notice. A problem is not defined only by the amount of money lost. Gambling may be harmful when it takes more time, attention or money than you intended, or when it begins to affect your wellbeing, relationships, work or study. You do not need to wait for a serious crisis before asking for help.

Signs that gambling may be causing harm

• You spend more money or time gambling than you planned.
• You repeatedly try to reduce or stop gambling but cannot do so.
• You chase losses or feel pressure to win back money quickly.
• You hide gambling, losses, transactions or account activity from people close to you.
• You borrow money, miss payments or use money needed for essentials.
• You feel restless, irritable or anxious when you cannot gamble.
• You think about gambling throughout the day or find it difficult to focus on other activities.
• Gambling affects your sleep, work, study, health or relationships.
• You gamble to cope with stress, loneliness, sadness, anger or other difficult emotions.
• You feel ashamed, hopeless or distressed because of your gambling.

If any of these signs sound familiar, stop and take the concern seriously. You can close the game, log out, apply an available restriction or contact the service support team to ask about account options. Speaking with a trusted person can also make it easier to take the next step. Asking for support is a practical decision, not a failure.

If gambling is affecting you or someone close to you, consider speaking with an independent gambling support service in Australia. These services may offer confidential information, counselling, practical guidance and support for affected family members. You can find current information through Australian government health resources, your state or territory health service, or a recognised gambling-help organisation. Choose a service that is suitable for your location and needs.

You can also speak with your general practitioner or another qualified health professional. They may help you understand the effect gambling is having on your wellbeing and refer you to appropriate support. If money problems are involved, an independent financial counsellor may be able to help you review bills, debts and a realistic budget. If you feel unsafe or believe you may harm yourself or another person, contact emergency services or an urgent mental health service in your area immediately.

Our approach

28 Mars Casino aims to provide clear responsible gaming information and make available account controls or support processes where required or offered. We may ask for information to verify an account, assess an account request or meet applicable obligations. We may also take action where activity appears inconsistent with responsible use, account security or applicable requirements. Any action will be handled in accordance with the relevant account terms, privacy information and legal obligations.

This page is general information and is not financial, legal or medical advice. Gambling involves financial risk, and no responsible gaming tool can remove that risk completely. Please read the applicable website terms and account information, use only services you are legally permitted to use and make choices that protect your health, finances and relationships.